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Knot & Kin - Chapter III
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Shipping policy

At TAZA, we believe that thoughtfully made pieces should be accessible wherever you are. To ensure our collections reach you seamlessly, we partner with reliable logistics networks. Each parcel is handled with care from our hands to yours, with a priority to offer a smooth and reliable shipping experience.

Domestic Shipping (Indonesia)

We partner with JNE Express to ship to all cities across Indonesia. Shipments are handled from pick-up to arrival at your designated address.

Service Types

  • Express: For urgent and time-sensitive deliveries

  • Standard: A more economical delivery option

  • Freight: For larger-sized shipments

Estimated Delivery Time

  • Jabodetabek & Bandung: 1–3 working days

  • Java, Bali & NTT: 3–6 working days

  • Sumatra, Kalimantan, Sulawesi: 3–7 working days

  • Papua: 3–12 working days

International Shipping

We deliver worldwide so you can enjoy TAZA collections anywhere across the globe.

Shipping Partners

  • Asia, Europe, Americas & Other Regions: Shipments are handled by DHL.

Service Types

  • Express: For urgent and time-sensitive deliveries

  • Standard: A more economical delivery option

  • Freight: For larger-sized shipments

Estimated Delivery Time

  • Worldwide: 4–14 working days

Custom Duties & Import Taxes

All international orders are shipped on a Delivered Duty Unpaid (DDU) basis.

  • Duties & Taxes: Shipping fees paid at checkout do not include import duties, VAT/taxes, customs fees, or any additional administrative charges imposed by your destination country.

  • Payment Responsibility: Any applicable duties, taxes, and customs clearance fees are the sole responsibility of the recipient and must be paid upon arrival as required by local customs authorities.

  • Refused Shipments: If customs charges are refused and the package is returned to TAZA, the customer will be responsible for any return shipping costs, customs fees, and other related charges incurred during the return process.

  • Customs Guidance: As customs regulations vary significantly by country, we recommend contacting your local customs office for specific details regarding potential duties, taxes, and import requirements before placing your order.