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Knot & Kin - Chapter III
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Return & Exchange

  1. Please record a continuous, unedited unboxing video when opening your package and immediately inspect the items received.

  2. If you encounter any issues (incorrect color or size, manufacturing defects, or measurement discrepancies beyond the stated tolerance), please report them to the TAZA Shopping Assistant within 48 hours of receiving the package, accompanied by the unboxing video. Reports submitted beyond this timeframe will not be eligible for complaints, returns, or refunds.

  3. For product return and exchange requests involving the same item, the product must be returned within 7 days of receipt. Replacement will be processed based on stock availability.

  4. Complaints will only be accepted for products with tags intact and that have not been washed, worn, altered, or transferred to another party.

  5. If an approved case requires a refund, the refund will be processed within 2 × 24 working hours after the claim has been received and verified by the TAZA Shopping Assistant. The time it takes for the funds to appear in the customer’s account will depend on the policies of the respective bank or payment service provider.

  6. Sale and markdown items are strictly non-returnable and non-exchangeable.

  7. For Personal Shoppers and Jastip Services, please ensure all items are inspected before being forwarded to your customers. We are unable to process claims for issues reported after the product has been received by a third party.

  8. Shipping costs from the customer to TAZA are the customer’s responsibility. Shipping for the replacement item will be covered by us. If the return is due to our error (e.g., wrong product shipped), we will cover the full shipping costs. For international orders, if the return is due to our error, shipping and customs fees will be covered by TAZA. For customer-related errors, all shipping and customs fees are the customer’s responsibility.

  9. We are committed to resolving all eligible complaints responsibly and promptly.

For further information or if you would like to confirm your received items conditions, please contact our team at info@tazalabel.com or via WhatsApp at +62 821 9855 5274 (no call, chat only)